Privacy Policy

DRAFT — pending legal and compliance review before this policy is treated as final. Last updated: October 1, 2026

ARC-OMIX, LLC ("ARC-OMIX," "we," "us") is committed to protecting the privacy of the clinicians, patients, and website visitors who interact with our platform. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you.

1. Information We Collect

We collect account information you provide directly (name, email address, professional credentials), order information (test selections, shipping and billing details), genomic sample and result data submitted for testing, and usage data collected automatically when you visit our website or portal (such as IP address, browser type, and pages visited).

2. How We Use Your Information

We use the information we collect to process and fulfill orders, generate and deliver polygenic risk score reports, communicate with you about your account or results, maintain and improve our platform, and comply with applicable legal and regulatory obligations.

3. Information Sharing

We share information with laboratory partners who process samples on our behalf, and with service providers who support our platform under data protection agreements. We disclose information to regulators or other parties when required by law. We do not sell personal information.

4. Data Security

We use encryption in transit and at rest, role-based access controls, and other administrative and technical safeguards designed to protect your information, consistent with applicable healthcare data-protection standards, including HIPAA where applicable to our services.

5. Data Retention

We retain information for as long as needed to provide our services, meet legal and regulatory requirements, and resolve disputes. You may request deletion of your information, subject to any retention obligations under applicable law, by contacting us using the details below.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict how we use your personal information. To exercise any of these rights, contact us at privacy@arc-omix.com. We will respond in accordance with applicable law, including GDPR and CCPA where they apply.

7. Cookies and Tracking

Our website uses cookies and similar technologies to operate core functionality and to understand how visitors use our site. Where required, we will ask for your consent before using non-essential cookies, and you can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the revised policy on this page and update the "Last updated" date above; where required by law, we will provide additional notice.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@arc-omix.com.